Last updated: August 18, 2021
First of all, we want to give you a big THANK YOU and a matching cyber hug for ordering from our online shop. Your business means SO much to us!
We want you to love our products as much as we do and we’ll do whatever it takes to make it a pleasant shopping experience for you and that’s why we offer easy returns.
If the item isn’t what you expected or it arrived damaged, we offer free (no restocking fees) returns/exchanges within 30 days from the date of purchase.
Just drop us a line at [email protected] and we’ll start the Return/Exchange process with you.
There’s nothing more important to us than a happy & satisfied customer and we would LOVE the privilege of earning your loyal repeat business!
- Item must be in new, unused condition and in its original packaging in order to receive a refund.
- You will be responsible for return shipping fees. We strongly recommend that all returns be sent insured and with tracking as we will not be held responsible for any lost or damaged products.
- Original shipping & handling fees are non-refundable.
- Please note that final sale and clearance items are not returnable except if they are damaged or defective.
PLEASE SHIP ALL RETURNS TO:
White Oak & Linen Design Co., Inc.
700 11th Street South
Naples, FL 34102
We will refund your original form of payment (less any shipping & handling fees unless the item received was damaged, defective or incorrect) within 14 days of our receipt of your returned order.
You will be notified via email both when we receive your returned order and once your refund has been issued.
- Item must be in new, unused condition and in its original packaging in order to be eligible for an exchange.
- We will pay for the return shipping! We will send you a pre-paid postage label you can simply print out and tape to the original box in which your order was shipped.
- Once we receive your original order, we will ship out your replacement item and will send you a shipping confirmation via email.
- Please allow a minimum of 14 days to receive your new item in order to accommodate for shipping times both for the item you’re exchanging and for your replacement item.
- Please note that final sale and clearance items are not exchangeable except if they are damaged or defective.
Wrong, Damaged, or Defective Items
While we strive to make sure every order is correct before it gets shipped, we are human and make mistakes from time to time. But we promise to make it right as soon as possible!
- Please contact us at [email protected] within 48 hours of receipt of the wrong/damaged/defective item to facilitate a return/exchange.
- Item must be in new, unused condition and in its original packaging in order to receive a refund/exchange.
- If the damaged item is not eligible for a replacement due to inventory availability, we will issue a full refund (including shipping & handling fees) to your original form of payment within 14 days of our receipt of the returned wrong/damaged/defective item.
We will email you a pre-paid return shipping label so please do not discard the box your order was shipped in. Just drop the box off at any UPS/USPS to get the ball rolling!
Once we receive the wrong/damaged/defective item, we will either refund your original form of payment (including shipping & handling fees) within 14 days of our receipt of your returned order or we will ship out the replacement item immediately.
We apologize, but orders cannot be canceled once they have been placed.
If you have any questions about our Return Policy, you may contact us:
- By email: [email protected]